ICICI Bank has recently warned its customers having dormant accounts and reiterated certain guidelines to make sure that people should be aware of safe and secure online banking transactions.
New Delhi: With the increasing penetration and usage of mobile banking, net banking and other internet banking facilities, the concerns with regard to safety and security of online banking transactions have also escalated. India’s second-largest private sector lender by asset size ICICI Bank has recently warned its customers having dormant accounts and reiterated certain guidelines to make sure that people should be aware of safe and secure online banking transactions.
ICICI Bank in a tweet said that dormant (inactive) accounts are at a higher risk of theft and along with it, the bank restated guidelines including the PIN, password, junk messages, website usage, browsing habits, mobile banking passwords, net banking login, the authenticity of mobile applications, and several others.
ICICI Bank has advised that all the users and customers should set-up pin/password for mobile banking, register/update the mobile number, e-mail ID for instant alerts yo keep a track of all banking transactions. The mobile banking applications should always be downloaded from official sources such as Apple iTunes, Android Marketplace, Google Play Store and BlackBerry App World, further, customers should not save confidential and private banking information such as your debit/credit card numbers, CVV code or PIN on their mobile phones, ICICI Bank said.
All the junk messages, chain messages should be cleared and if your mobile or computer have been shared for repair and maintenance then all the browsing history, computer cache, temporary files containing account numbers, mobile banking applications and other sensitive information should be deleted, ICICI Bank said. The operating systems of mobile and computer should be up-to-date with the latest security features and protected with a hard-to-crack password in order to restrict unauthorised access.
Anti-Virus software should be installed on the smartphone and computer which should be updated periodically. Customers shouldn’t follow any URL about which they aren’t sure. Customers should remain cautious of shoulder surfers while inputting online banking details and passwords on mobile in public places and shouldn’t enable auto-fill or save user IDs or passwords for mobile and net banking.
Personal confidential information and online banking credentials shouldn’t be shared over e-mail or text messages as this information might lead to identity theft. Do not part with confidential information received from your bank on your mobile. If possible, maximise the security features by enabling encryption, remote wipe and location tracking on the device, ICICI Bank said.
“Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not being used. The Bluetooth can be set up in invisible mode. Avoid using unsecured Wi-Fi, public or shared networks. Do not use “jailbroken” or “rooted” devices for online banking. Jailbreaking or rooting a device (the process of breaking into the phone’s built-in operating system to control it outside the vendor’s original intention) exposes the device to additional malware and gains administrative or privileged access of OS,” ICICI Bank said further.
Log out from online mobile banking or application as soon as you have completed your transactions. Also, make sure you close that window. In case you lose your mobile phone, please call our 24-hour Customer Care to disable the iMobile application, ICICI Bank added.